Policies

Payment & Delivery Policy

Last updated: 23 July 2026

Payment Methods

We accept two payment methods, so you can pay however feels safest to you:

Mobile Money (MoMo) — processed securely through Paystack. We support MTN, Telecel, and AirtelTigo Mobile Money.
Cash on Delivery (COD) — pay in cash when your order is handed to you. Available on most orders; our team will confirm eligibility when you place your order.

Card payments (Visa/Mastercard) are also accepted where available through the Paystack checkout.

For orders arranged directly over WhatsApp or phone, we can also accept a direct Mobile Money transfer to 0537 917 091 — please confirm the amount and get an order reference from our team first, so your payment can be matched to your order.

Order Confirmation

Once payment is completed (or a Cash on Delivery order is confirmed), you'll receive a confirmation with your order reference. For Mobile Money payments, keep your payment reference — you may be asked for it if you contact support about your order.

Delivery Areas & Timelines

We deliver nationwide across Ghana.

Greater Accra: typically 1–3 business days
Other regions: typically 3–7 business days

Timelines can vary depending on product availability and your location. We'll keep you updated by phone or WhatsApp if anything changes.

Delivery Fees

Delivery fees depend on your location and order size, and are confirmed with you before your order is finalized — either during checkout or when our team reaches out to arrange delivery.

Data Bundle Top-Ups

Data bundle purchases through the Ekuah Humble Data Hub are delivered digitally, typically within minutes of successful payment, directly to the phone number you provide at checkout. Double-check the number before paying — we cannot redirect a bundle once it's been sent to the wrong number.

Questions About an Order

If your order hasn't arrived within the expected timeframe, or you have any payment questions, reach out any time — we reply fastest on WhatsApp.

← Back to Home