Policies

Returns & Refunds Policy

Last updated: 23 July 2026

Return Window

You may request a return within 48 hours of delivery if your item arrives faulty, damaged, or different from what you ordered. Please contact us as soon as possible — the sooner we hear from you, the faster we can resolve it.

Eligibility

To be eligible for a return, an item generally must be:

Faulty, damaged in transit, or materially different from its description
In the condition it was delivered in, with all original packaging and accessories where applicable
Reported within the 48-hour window above

Because we deal in imported electronics, hardware and fashion, items that are correctly described and simply no longer wanted (change of mind) are handled case-by-case — reach out and we'll do our best to find a fair solution.

Non-Returnable Items

Data bundle top-ups, once delivered to a phone number (these are instant, non-reversible digital transactions)
Software with an activated license or unsealed digital license key
Items showing signs of misuse or damage after delivery

How to Start a Return

Message us on WhatsApp or call with your order reference and a short description (and photo, if possible) of the issue. We'll confirm next steps — this may include arranging a pickup or a drop-off point, depending on your location.

Refunds

Once a return is received and approved, refunds are issued to the original payment method (Mobile Money via Paystack) within 5–7 business days. For Cash on Delivery orders, refunds are arranged directly with our team.

Questions?

If anything here is unclear, or your situation doesn't quite fit the categories above, just reach out — we'd rather talk it through than leave you guessing.

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